Hay River residents woke up to a new electricity provider on March 1, as the (NTPC) officially took over from Naka Power. While the name on the bill has changed, NTPC says the transition has been designed to be smooth and hassle-free for customers.

鈥淔or most people, the change will be seamless,鈥� says Erin Ladouceur, NTPC鈥檚 Director of Customer Service. 鈥淵our power stays on, your account has already been transferred and there鈥檚 no immediate action required.鈥�

What to expect from NTPC

For Hay River residents, day-to-day electricity service will continue as usual. Outstanding balances from Naka Power accounts have been transferred to NTPC and will appear on the first NTPC bill. The biggest difference? Customers who were previously set up for pre-authorized payments will need to re-enter their banking details due to privacy regulations.

鈥淣aka Power wasn鈥檛 able to transfer banking information to us, which is a safeguard to protect personal financial data,鈥� Ladouceur explained. 鈥淏ut it鈥檚 an easy fix - customers just need to complete an NTPC Options form, which can be found on our website.鈥�

Customers moving in March should contact NTPC鈥檚 Customer Care team to set up new accounts. The first NTPC bills will be mailed out in late April, based on meter readings taken in mid-April, with payment due in mid-May.

For those enrolled in budget billing, NTPC is working to recreate their previous payment setup. 鈥淲e鈥檒l be reaching out to confirm participation and our budget rollover process will take place in August,鈥� Ladouceur said.

New online account portal

NTPC is also introducing Hay River customers to, an online customer portal where users can view their electricity usage, pay bills and manage their accounts. However, since NTPC is issuing new account numbers, residents will first need to create login credentials.

鈥淭丑别 gives customers full control over their accounts,鈥� said Ladouceur. 鈥淚f anyone needs help getting started, our Customer Care team is happy to walk them through it.鈥�

A transition years in the making

The change in electricity provider dates back to 2015, when the Town of Hay River decided to explore whether a lower cost service provider could be found. NTPC was chosen following a comprehensive request for proposal process.  The transfer of the distribution franchise took effect on March 1, 2025.

While changes like this can raise questions, NTPC wants customers to know they鈥檙e in good hands. 鈥淲e鈥檙e excited to be serving Hay River,鈥� Ladouceur said. 鈥淥ur priority is making sure every customer has reliable service and a smooth transition. If anyone has questions, they can reach out anytime.鈥�

For more information, customers can visit or contact NTPC鈥檚 Customer Care team at 1-855-575-6872.